Elevator Safety, Maintenance & The Coronavirus

As a valued customer or passenger of Bay State Elevator Company, we appreciate the trust you place in us for your business or facility’s vertical transportation needs. With the current health concerns, it is important for all of us to monitor the rapidly evolving situation involving the coronavirus (COVID-19). 

Bay State Elevator provides a vital role in maintaining the health and safety of our community. Therefore, we have remained open during this time of social distancing. If your elevator or lift equipment is experiencing issues, we will be there to fix it.

We want to share our plan to address concerns and answer questions that you may be asking. Below is our process moving forward until further notified.

If you need service, please call our main line at 413-786-7000 for service at any hour. We have local staff handling the phones from 8 am to 4:30 pm 7 days a week and we have an after-hours answering service so that you are always speaking with a person to take care of your needs.

Measures we are taking for our team to be aware of: 

~ We have a very strict policy in place that if any staff member is not feeling well to stay home and consult with their physician and with his or her immediate supervisor

~ We currently have adopted a “no hand-shake policy”

~ All employees have been instructed to wear gloves on job sites to limit any hand to surface exposure

~ We intend to limit our time in groups as a team as much as possible

~ Technicians already work in isolation for most of the day and are not exposed to large groups during work. We will be limiting face to face interaction between our office team members and field team members

~ We will be following cleaning protocols recommended by CDC and state agencies

Service Call Precautions:

We are open and running calls to all of our customers. We want to be there in case of emergencies and make sure we keep our customers safe and comfortable. We also need to take caution to protect our team members and make sure they stay healthy as well.

When you call in, please convey any specific health or safety issues that you have concerns with and we will make any accommodating adjustments. We need to know so that we can be proactive with our team’s response and level of protection. We have the staff equipped to work in any environment so that we can respond to those in most need.

In most cases we can troubleshoot equipment from inside the elevator cab, or in the elevator machine room with minimal face to face contact. We will be following protocols to maintain a safe work environment by wearing gloves, wearing masks if needed, and disinfecting work areas in the elevator and in our trucks after each call.

Maintenance Calls:

We will be running maintenance calls during this time. If you are scheduled already, we plan to come but you are welcome to reschedule so please let us know. Please know that you can call us at any time to go over any precautions that need to be discussed. As mentioned above, we can often work on equipment with minimal contact.

System maintenance is still very important and does not need to be put off for too long or ignored all together.

As always if you have any questions or concerns please do not hesitate to call or email us at:

Call: 1-413-786-7000

Email: [email protected]