When elevators fail to perform as expected, or required by law, it becomes a source of frustration and embarrassment for tenants, guests and owners. Imagine showing a new tenant your building and the elevator is out of service. So when problems arise, immediate action is key. Bay State elevator repair service is on call 24/7 to get your equipment back up and running as quickly as possible. Because Bay State is a full service company we are prepared to resolve all your elevator issues, quick analysis and resolution of technical problems is our specialty. No problem is too big or too small for us to handle. We have I.U.E.C. certified service technicians on call 24 hours a day, seven days a week to provide elevator repair service.
Our elevator technician team has received the highest industry training to ensure that your equipment is running safely and efficiently at all times. In the event that your equipment is in need of a repair you don’t need to worry, we employ a full time elevator technician repair team to quickly respond to all issues. Your sales representative will be in contact with you to explain the situation and the best way to remedy it. Once the problem has been diagnosed our local superintendent will dispatch our in house elevator technician team to correct the problem. After the repair has been completed you will receive a detailed receipt of the services performed and any recommendations we have to help protect your equipment in the future.
Our state elevator test team has access to all the code resources across each state we service. We guarantee that our elevator test team can answer any question you might have about local, state or national safety and/or code issues. Please feel free to contact us to answer code related questions.
Our large warehouses strategically located across our territory as well as our fully stocked service vans ensure we have the right part in our elevator inventory when it’s needed the most. By carefully stocking our vehicles and warehouses we both reduce your downtime and the need for repeat visits. While other companies are forced to leave and return with the necessary parts, we have the parts on hand.
It occasionally happens that the owner chooses to remove an elevator from service on a long term basis (months or years). Bay State will work directly with you to make sure the unit is safely and properly taken out of service. The practices for elevator shut down are determined to a large extent by the local safety authority. We have the experience and training to answer any questions and assist you with all the necessary paper work.
We understand that as a building owner or facility manager your goal is to have your building running at peak efficiency all the time. That’s why we’ve made it our goal to strengthen the communication loop and provide you with real-time feedback on all of your elevator systems. Here are a couple of the reasons why our customer service sets the industry standard.
Senior Account Executives
They know your equipment and they live in your community. They understand the daily challenges your building faces and they constantly working to develop a plan to best meet your needs. Our team will work with you to help you maximize the longevity of your equipment.
Customer Service Team
We refer to them internally as CST, this team has been constructed to handle all of your account information and to answer any questions you have. Some of the key functions the customer service team can handle for you include:
- Research customer inquiries, and gather all relevant information on any issues.
- Schedule any minor repairs to make sure your equipment is running smoothly.
- Respond to customer requests for information, and provide any necessary documentation you require.